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| Privacy Notice |
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1. Introduction
We take the security and privacy of customer information seriously, and we are committed to safeguarding your privacy online. As a business, XL Music is built on the bedrock of building long term relationships with our customers.
If you leave, we have failed. So we make every effort not to breech privacy and risk customer offence for short-term financial gain. Your data is about you, XL Music, and how we work together. This guide describes how we collect, use and safeguard the information you provide us with when you use our online services.
Personal data is the information you supply that identifies you, for example, your name and address. Anonymous data is information that does not identify you personally, for example, the average length of visit to one of our sites is 10 minutes.
XL Musicīs primary reason for collecting personal data is to provide you with a more enjoyable and personalised service. We also collect data so that we can understand and identify our customers needs and habits, with the aim of making each online experience a better one. Personalisation is designed to save you time and effort, by providing a service tailored to your individual requirements. Understanding your needs means we are in a better position to meet them, and we can do this by looking at how you use our services.
Please take a moment to read our Privacy Policy, so you know what choices you have about the information we may ask you for. This policy may change from time to time, so please check back periodically.
2. What Information Do We Hold and Where Do We Get It From?
Information about your visits to our services:
XL Music may gather data about what pages you visit within the service, how long you stayed on a page, and the route you took to navigate through the pages. This information helps us monitor the accessibility of our service, and what your needs might be. It also helps us to develop and improve our service generally, in direct response to customer requirements.
Purchase history:
XL Music may collect information about your online purchases, in order to suggest other products and services which may be of interest.
Personal details:
When you register with XL Music we collect personal details from you, including information such as your name and address. This helps us to build a customer profile, from which we can provide a personalised service, unique to you. The greater the information we have from you, the more personalised service we can provide.
We may also ask you for personal details at other times, for example, if we run a market research questionnaire, competition, sweepstake or promotion. However, the majority of this data collection, is not compulsory.
Your personal information may be obtained in any of the following ways:
Online registration
Online forms from time to time
By email or telephone
When dealing with XL Music customer services executive
Automatically by your internet browser
On Customer agreements
By post
Cookies:
Use of Cookies on our site
Like most major websites, XL Music uses cookies to enhance your browsing experience. Cookies allow XL Music to arrange content to match your preferred interests. The following information explains how XL Music uses cookies on our website.
What is a cookie ?
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computerīs hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. We use the following types of cookies on our websites.
Session Cookies
These are temporary cookies that remain in the cookie file of your browser until you leave the site. We use these cookies:
· To allow information to carry across pages of our site and avoid you having to re-enter information
· To allow you to maintain a shopping basket
· Within registration to allow you to access stored information
Persistent cookies
These cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Cookies cannot be used by themselves to identify you. We use these cookies:
· To help us recognise you as a unique visitor (just a number) when you return to our website
· To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
Third Party Cookies
We also allow third parties to serve cookies via this site. These are used for the following purposes:
· To count the number of anonymous users of our site and allow us to better understand user activity
· To tailor content to your preferences
· To serve advertisements on our site and track whether these advertisements are clicked on by users
· To control how often you are shown a particular advertisement
· To tailor content to your preferences
· To provide security within shopping baskets or transactions
Your preferences / Disabling cookies
To ensure you get the best from our websites, we advise that users keep cookies active on their machine whilst visiting XL Music websites. You can manually disable and enable cookies on your PC. The process will depend on your browser and is usually part of your Security Settings. For further information about managing and disabling cookies, you can refer to your browsers help section or user guide.
What happens if I use a link from this site to another site?
Please be aware that our site may provide access to other web sites by linking to them. We are not responsible for the data policies (including data protection and cookies), content or security of these linked web sites.
3. What Does XL Music Do With Your Personal Information?
Your Personal Information:
XL Music may use your personal information for the purposes of administering your account, providing you with the services you have requested and providing you with information about these services.
With your consent, we may wish to analyse your call, billing, viewing and interactive data from time to time to help us to identify and tell you of savings and services most appropriate to you.
From time to time, XL Music may also send you information, including discounts and special offers on XL Music products and services. You can opt out receiving information on XL Music products and services by contacting us. With your consent, we may send you this information by email, text, picture messaging or automated telephone messaging.
4. Who Else Gets To See your information?
We wont pass on personal information to third parties unless we have your consent, or where we are required by law to disclose that information..
6. Protecting Childrens Privacy
Safeguarding the personal information of children is very important to XL Music.
Children should always ask a parent or guardian for permission before sending personal information to anyone online, and, at XL Music, we encourage parents and guardians to spend time online with their children. Where XL Music have reasons to believe that a user is under 18, we try to collect the minimum amount of personal information necessary for the effective operation of the service. XL Music also endeavours not to share with third parties any personal information supplied by users believed to be aged under 18.
In addition, XL Music aims not to send direct email offers to users who indicate they are aged under 18. No information should be submitted to, or posted on, XL Music services by visitors under the age of 18 without the consent of their parent or guardian.
7. Looking After Your Data
XL Music is committed to data security. We have implemented technical, managerial, and operational security, rules, procedures and measures, to ensure that your personal information is held within operating environments that are not available to the public. We take steps to guard against unauthorised access, improper use, alteration, destruction, and accidental loss of personal data. This includes rules for all XL Music staff with access to the servers or databases that hold your personal information. Although we make every effort to create a secure environment for your personal information, XL Music cannot guarantee the safety of any personal information you transmit to XL Music online.
In any event, we will not ask you for your XL Music identification and authentication passwords in an unsolicited phone call or unsolicited email. You should not disclose your password to anyone.
8. When does the XL Music privacy policy not apply?
Please note that this policy only applies to the collection and use of data by XL Music and not to other companies, individuals, and organisations to which we provide links through our interactive services.
This privacy policy does not cover advertisers and content partners within our service who may also collect your personal details. These companies should have their own privacy policies.
XL Music advises its customers to be cautious of providing their personal information, such as contact information like email address, postal address, telephone or name to organisations on the open web. Customers are advised always to read a web sites privacy policy before submitting personal information.
9. Contacting Us
If you have any questions or concerns about our use of your personal information you should write in the first instance an email to info@xl-music.de . Please use this address to let us know of any experience with privacy problems you may have with any of the sites to which our services link.
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